FAQ's – Answers to Frequently Asked Questions
Q:What is the current timeline for Fosters
A: Due to the uncertainties related to COVID-19, we are unable to bring dogs over to foster homes. The only opportunity for fostering a dog at this time will be if a current adopted dog gets returned. Fortunately, this does not happen too frequently.
Q:What is the current timeline for Adopters
A: COVID-19 has significantly impacted our operations – in particular it has affected our ability to transport pups to the US in our usual timely manner. Pre-COVID, an average waiting period between Application Approval and transportation via Flight Volunteers to LAX was 2 weeks. There has now been a significant decline in travelers to the US resulting in fairly non-existent Flight volunteers. We are unable to estimate the waiting period at this time. However, we are working diligently to expedite the process as best we can and get our adopted pups here as quickly as possible. We do our best to provide our adoptive families with updated photos and videos of their pups as they patiently wait to be united.
Q:Are there any other options for bringing our pup to the US sooner?
A: Some adopters have chosen to pay for their pups to travel to the US via cargo. Because this is a costly alternative, DoVE Project will waive the adoption fee in full to lessen the financial burden for the adopters. The current average cost of pups traveling via cargo is $1900. This price is subject to change. If an adopter does want to pursue this option, the timeline is approximately two weeks.
Q:Do I still need to pay the adoption fee if I pay for the cargo flight?
A: No.The adoption fee will be waived if an adopter commits to paying for the cargo flight. However,
cargo fees are NON-refundable. If the adoption is not finalized and the dog is returned to us, we will issue a donation tax stmt for the full amount. If the adoption is finalized, we will issue a tax stmt less the standard adoption fee, as allowed by IRS Code (“Charitable Contributions”).
Q:What contributes to the cost of the cargo flight?
A: The cost can fluctuate depending on the airline’s current costs and the size and weight of the dog. The cost also includes crate fee, S. Korean prep fees (vet exams,quarantine/airport docs) and US import fee.
Q:Are there any other fees that go along with the cargo transportation cost?
A: On some occasions, we may have to hire the services of a customs’ broker at a cost of $300. This is on a case by case basis and we will most likely know this approximately 1 week prior to the arrival. Such circumstances include bringing in 3 or more dogs at a time. It is rare that this is necessary.
Q:How do I receive my dog that is transported via cargo?
A: Due to potential scrutiny by the custom’s agents, every dog should come to the US under the adopter’s name; which means you would need to receive the dog at the Asiana Air cargo terminal. You’ll be asked to meet our Logistics Manager Joe at the cargo terminal on 5758 W. Century Blvd. LA two hours after the plane’s arrival. Joe will be there to assist you with the necessary procedures and safely uncrate the dog.If you do not feel comfortable making the trip to the cargo terminal because of COVID-19 precautions, we will bring the dog in under the name of a DoVE Project representative and the dog will be delivered to your home by Joe.
Q:Should I be concerned with flying my dog via cargo?
A: There is much misinformation regarding transporting dogs via cargo. Actually, the dogs arrive at the airport in S Korea the same time as if they were going via Flight Volunteer. There is a secure, live animal cargo section that is separate from the baggage cargo area.This Live Animal Cargo is fully air pressure and temperature controlled exactly the same as the cabin for the entire duration of the flight. It is in the same section of the plane as our dogs that are being transported as excess baggage via Flight Volunteer. We know this is strictly enforced because we have had dogs’ flights canceled because of a malfunction in this area. The total trip time is approximately 1 hour more than if the dog was transported via Flight Volunteer for a total approximate time of 19 hours.
Q:Do you adopt dogs out of Southern California?
A: Our policy is that we do not adopt dogs outside of southern CA. The rough parameters of our area are as far north as Santa Barbara, south to San Diego, and East to Palm Springs. We give each of our pups a lifetime promise in case circumstancesresult in a pup having to be rehomed. We would be unable to manage this outside of our home base.
Q:Do the puppies come with their vet information?
A: Yes! All of our puppies come with up to date vaccinations and a vet passport that the adopter receives. These vaccinations include rabies, DHPPL series, Corona series,Kennel Cough Series, and Canine Influenza series. Our dogs are kept clean, dewormed and receive flea treatment when necessary. All dogs are tested for heartworms. If dogs are found to be infected, they are treated.
Q:Are the dogs microchipped?
A: Yes! Every dog is microchipped. Once the 2-week trial is over, the adopter can request that ownership be transferred to them. DoVE Project will always be on the dog’s microchip as the rescue. If the dog ever gets lost, we will be contacted if they are not able to reach the adopter.
Q:Can I take my newly adopted dog to my vet (a vet of my own choosing) before the 2-week trial is over?
A: Yes, you may take your dog to see a vet of your choosing during this time. However, the vet visit will be at your expense.
Q:What happens if my dog gets sick during the 2-week trial?
A: The adopter should get in touch with DoVE Project and let us know right away. If the dog needs medical attention during the trial period, we will give directions where to take the dog for an exam and if necessary, treatments. We will cover the cost of him/her seeing our vet in West Los Angeles. If the dog does not need medical attention right away, we will provide tips and information on how to address the situation. Many times, a pup will be adjusting to the new environment, food, and just settling in after a long journey. Some things that a pup can experience that are not always considered medical conditions needing vet attention include: itchy skin; minor diarrhea and vomiting; and not defecating or urinating right away.
There is no reimbursement for vet expenses if costs were incurred without our consent.
Q:Why aren’t the puppies spayed/neutered already?
A: Our dogs are rescued from extremely neglectful situations. Because of this, many of them are skin and bones when they arrive at our shelter in Korea. Most are either too frail, injured, or young to be neutered/spayed. We follow our vet’s recommendations of waiting to spay/neuter so that they have the opportunity to heal, get stronger, mature, and develop as much as possible. Puppies will be spayed/neutered in S. Korea if they are 6 months or older. Dogs older than 6 months will be spayed/neutered prior todeparting S. Korea.
Q:Are DoVE dogs tested for heartworm?
A: Our dogs are tested for heartworm and treated in S. Korea if they test positive. If a dog was treated for heartworm in S. Korea, DoVE Project will schedule and pay for a follow-up exam and a test at our Vet’s office about three (3) months post-arrival.
Q:Are the puppies in Korea or America?
A: If they are in a foster home in the US, “In Los Angeles” will be noted after their name on the Adopt-a-Pet page. Otherwise, our dogs are still in South Korea waiting to be matched with their forever homes.
Q:Why don’t you have a shelter in America? How do I meet my dog?
A: We are a foster-based rescue and do not have a physical shelter in America. If a dog is in Los Angeles, the adopter can schedule a meet and greet AFTER their application is received, reviewed, and approved!
Q:Why do I need to send home photos?
A: We want to make sure that our dog is going to a wonderful home environment that is safe and secure. We request pictures of the inside of the home including anywhere the dog will play, sleep, eat, and walk around. We also request multiple pictures of the outdoor area if the applicant has one. We need to make sure that there are no open gaps, low fences, or wide-spaced gates that our pup can slip through. Our dogs are fast and can be flight risks! We take the home photos very seriously and if we feel the need, we will also request a home visit.
Q:Do you require a home inspection?
A: We do not require an in-person home inspection on every application. However, we do have the right to do a home visit within the first 12 months of placement of the dog.
Q:Are your dogs good with cats?Children?
A: Most of our dogs have not been exposed to cats or children so we cannot give an accurate assessment of how they will be with them. We’ve successfully placed many of our dogs into households with cats. Young children must be educated and supervised when they are with dogs. We believe that as long as your family members give our rescue pups the patience, time, and space that they need in the beginning, they will grow to be best friends.
Q:Are your dogs house trained?
A: Most of our dogs have been rescued from the dog meat trade. Some may have been fostered but the majority have not. Because of this, most are not potty trained. There is no way of knowing this until the dog comes home. Even a dog that is expected to be potty trained may have accidents as they adjust to their new home and life.
Q:Why is your adoption fee $850?
A: The adoption fee helps defray the cost of boarding, vet care and vaccinations in Korea, as well as the cost of transportation to the US which includes airfare, crate purchase, and processing of documents for travel. Unfortunately, as a small non-profit organization, we operate on a very lean budget and are unable to negotiate the adoption fees. However, veterans are given a 15% reduction on the adoption fee and families adopting a second DoVE dog are given a 10% reduction on the adoption fee.
We also provide GPS monitored Fi Collars for every DoVE dog. This will help ensure the safety of your dog. Rescued animals can be a flight risk and from time to time we receive frantic calls from our adopters about their missing dog. Our wonderful DoVE Volunteer team responds, spending hours, days and sometimes several weeks searching for the dog. This is a nerve-wracking experience for everyone and occasionally ends in tragedy. After the first 24 hours, the likelihood of finding a lost dog is greatly reduced.
DoVE Project provides the Fi Collar (valued at $149) as well as 1 year of GPS monitoring ($99 cost).
Q: Why do I have to pay the adoption fee in full when I sign the Trial Adoption Agreement?
A: The DoVE dog comes direct to adopters from our shelter in S. Korea. We do not have a shelter in the US. Every applicant is carefully vetted with the intention of finding the best match between dog and family. Paying the adoption fee up-front indicates that the accepted applicant is serious, ready and has considered all aspects to bringing a new family member into the household. However, we understand that sometimes a placement does not work out. When you receive your pup, you will begin a 2 week trial period. If within that time frame, it is determined that the placement is not ideal, you will be refunded the adoption fee minus $250 (which helps defray our costs of re-homing the dog). However, that $250 can be applied to a future DoVE dog adoption made within a year.
Q:If my dog is microchipped, why does he/she need a Fi Collar?
A: Microchips are not tracking devices. A microchip enables the owner to be contacted only after a lost dog is taken to a vet or animal shelter and scanned for the chip. The dog’s unique number is called into a Registry Service which then contacts the owner. A Fi Collar is a tracking collar that uses the LTE-M cellular network to communicate GPS information to an app on your phone. The pup’s location is updated in real-time on your app.
Q:I am a current DoVE adopter and would like to adopt a second dog. Do I have to re-submit an application?
A: If the application was submitted within the last 12 months and all information remains current, a new application is not necessary. If there are any changes or the submission was more than 12 months ago, we kindly ask that they complete a new application.
Q:What is your Lifetime Promise?
A: At any time during the DoVE dog’s life, should an adopter become unable to care fortheir needs, we ask that you contact us. We stand behind all our dogs and will always take DoVE dogs back in any condition without questions asked. We will always ensure they are thriving in a safe and loving environment.
Q:What is the“Pre-adoption”period?
A: We offer a 2-week pre-adoption period to make sure that our dog is a good fit for the home. Please remember that the dog was rescued from a highly traumatic situation. Preparation, patience, love and understanding are all necessary traits that they will need. It can take anywhere from two weeks to several months (and for very traumatizeddogs, even longer) for a new dog to adjust. We ask that you are patient and understand
this BEFORE you decide to apply. If you are interested in opening your home and heart to a dog known to have special trauma issues, we can connect you with another DoVE family to discuss their experience.
Q:What should I prepare for my new dog?
A: You will need some dog supplies! If you use Amazon, we suggest that you consider choosing us as your Charity of Choice. By clicking this link, https://smile.amazon.com/ch/81-3618975- 0.5% of any purchases made through Amazon Smile will be donated to us. Things to have available before your pup arrives: A martingale collar, leash (non-retractable), high-quality food, dog treats, dog bowls, toys, dog bed, and ID tag with the adopter’s information. Please purchase high-rated, good quality martingale collars of several sizes. Keep the price tags and receipts for the collars that you end up not needing.
It is imperative that your dog wear a martingale collar when walked outside. We can’t stress this enough. The dog’s trauma background, the arduous journey and unfamiliar faces and surroundings can all contribute to the dog being a flight risk. This is for his protection. Sudden movements and sounds can cause the dog to bolt suddenly and slip out of a regular collar. An ID tag must always be attached to both the martingale collar and any other collar the dog may be wearing.